Store Policies

Returns

We offer a 14-day return period on most purchases from the date of purchase for in store transactions or date of delivery for internet orders. This period is for the buyer to make sure that the instrument is in the condition and originality we advertised. If a return is requested because the buyer simply doesn’t like the way an instrument plays, sounds or other personal preferences we reserve the right to deduct a 10% restocking fee. In the event of any return, the buyer pays all shipping and insurance costs, both to and from, as well as any other fees associated with the transaction. We are unable to accept returns on transactions involving a consignment item, trade, layaway, deposit or hold. We are also unable to accept returns or cancellations on any item that was special ordered. All returns must be approved by phone or email and must be returned in the exact condition as purchased, and in the original packaging (if applicable). Any item returned not in the same condition it left our store, or missing the original packaging, will be treated as the shop purchasing a used item from the buyer. Unauthorized returns will be refused and returned at customer's expense. Please know we go to great lengths to ensure with 100% confidence that you are getting the exact item you purchased in the condition and originality described. If you feel that is not the case, please contact us to see how we can help.

Shipping

Shipping is calculated at check out for domestic shipping within the United States. If you need shipping outside of the USA please contact us.

We ship through UPS, USPS and FedEx in the United States and UPS or USPS worldwide. The shipping price you are charged covers transit, insurance, proper packing, and tracking. If you prefer another shipping method please let us know so we can accommodate your needs. In the event of damage in transit we will help facilitate a claim with the shipping company to ensure full refund.

Layaway

We offer a 60 day layaway program for all items in our store. A 20% non-refundable deposit is required and hold the item for up to 60 days. In the event of layaway cancellation the 20% deposit will become store credit.

Privacy

Personal information collected at time of check out may include Name, Address, Email, Phone number. Any personal information that is collected on our site is only used for order fulfillment, contacting you in case we cannot complete the order or for general marketing for our company only. We will never sell or give your personal information to a 3rd party.

Please note if you sign up for the Newsletter Email Marketing you can unsubscribe at any point.

If you have any questions regarding the information collected or anything else feel free to contact us.